The Consumer Protection Act, 2019 – A Critique

The Consumer Protection Act, 2019 – A Critique by Dr. Rajesh Gupta and Nandini Gupta is a comprehensive and analytical study of India’s modern consumer protection regime. Enacted to replace the Consumer Protection Act, 1986, the 2019 legislation introduces significant reforms to address evolving market dynamics, digital transactions, and e-commerce platforms.

This book critically examines the structure and objectives of the Act, providing detailed insights into newly introduced concepts such as product liability, mediation mechanisms, enhanced pecuniary jurisdiction of consumer commissions, and the establishment of the Central Consumer Protection Authority (CCPA). The authors analyze the regulatory framework governing unfair trade practices, misleading advertisements, and consumer rights in online marketplaces.

Special emphasis is placed on procedural aspects of filing complaints before District, State, and National Consumer Dispute Redressal Commissions. The critique format enables readers to understand both the strengths and practical challenges in implementation of the Act.

Designed for legal practitioners, judiciary aspirants, academicians, corporate legal advisors, and law students, this book bridges statutory provisions with practical implications. Published by Vinod Publications (P) Ltd., it serves as a valuable reference for mastering contemporary consumer law in India.